Help FAQs

Q. 1: What is SouvNear?

A: SouvNear.com is your bridge to millions of artisans and manufacturers making handmade products.

We offer 2 options to place orders and discover this world.

1. Open Marketplace - Discover products and directly reach out to our accredited manufacturers. Directly negotiate with them for delivery and pricing. SouvNear will ensure delivery timelines and quality of products shipped. We provide payments and logistics support. Best for buying large quantities and bigger products.

2. Managed Marketplace – Simply browse and buy from our pre-negotiated rates. We deliver at your doorstep. All charges inclusive in the US and UK. Best for smaller quantities.

You can easily move from one marketplace to another through the ‘filter’ on top left side of product pages.



Q. 2: How does this work?

A: It’s simple. Both marketplaces work differently.

1. Open Marketplace - Select a product/s that you like and send query to maker with your offer and requirement. Through our app, this gets to the maker and they generally respond within 24 hours. Finalize the terms and SouvNear creates the Purchase Order.

SouvNear Inc. handles all payments and ensures delivery of quality products. Any challenges, we resolve those to your satisfaction.

2. Managed Marketplace – You need to just simply browse and buy, we take care of everything.

We charge 30% payment as advance at time of placing the order and balance prior to shipping.



Q. 3: Where is SouvNear located?

A: SouvNear has its presence globally with offices in the USA, UK and India.



Registration:

Q. 4: How can I register with SouvNear?

A: You can go here and fill in all the details and submit.


Q. 5: Do I need to provide any documents while registering?

A: Nothing is required at the time of registration. Later, in the US, we will require a re-seller certificate and in the UK/France, we will require your Vat number.


Q. 6. Is there any membership fee?

A: No, we don’t charge any membership fees.


Billing Questions:

Q. 7. Who determines selling price?

A: All our products come as White-label. You can determine your own selling price.


Q. 8. What types of payments does SouvNear accept?

A: SouvNear accepts Credit Cards, Electronic Fund Transfers (EFT), Wire Fund Transfers, PayPal. For larger payments, we prefer Direct Wires. These options are available on the cart page.


Q. 9. What is the minimum and maximum order quantity?

A: Minimums are specified with each product. In the open marketplace, you can also negotiate directly with the maker. As these are handmade, minimums are low for most products. .


Q. 10. Is there an easy return?

A: We monitor all production and ensure there are no problems. In the remote case, that there are damages or quality issues – we get these resolved with the maker through credit/replacement.


Q. 11. Can I sell SouvNear products online?

A: All products come white-labeled. You can sell anywhere. If you want to sell on our Amazon store, contact us.


Shipping & Delivery:

Q. 12. How do you ship?

A: In the managed marketplace, we ship mostly by Air using FedEx and DHL For all your other shipping needs, we provide customized quotes as well. To initiate that, just add products to your wish list and send us an email at care@souvnear.com and we will provide a customized shipping quote.


Q. 13. Which countries do you ship to?

A: We ship globally, from India. In the managed marketplace, pricing is inclusive of shipping. And in the open marketplace, we can provide customized quotes.


Q. 14. After placing the order how much time will it take the shipment to reach us?

A: Air Shipment worldwide takes between 7 to 12 days. Ocean freight times vary from 25 days (UK) to around 50 days (US) .


Q. 15. Do you cover delivery to tier 2 towns?

A: We deliver wherever FedEx/DHL can deliver. For Alaska, Hawai and some other regions – shipping cost is extra.


Q. 16. Can I track my order?

A: We will email tracking details to you once the order is shipped.


Q. 17. Where can I see shipping charges?

A: All products on the managed marketplace are listed inclusive of shipping.


Q. 18. Will I be charged for customs duties?

A: In the US/UK (managed marketplace) – we take care of this and is all inclusive pricing for you. For all other countries, you could be liable for customs duties. Please check at your end..
In the open marketplace – it will depend on your negotiated terms.



Order Management:

Q. 19. How long does it take for a product to be shipped.

A: Delivery date is listed with each product. You can use filters on the left navigation bar to shortlist delivery time lines. We ship all products together, to optimize shipping costs.
In the open marketplace, you can negotiate with the maker.


Q. 20. Can I cancel my order?

A: Yes, you can cancel the order within 24 hours of placing it. (Charges may apply)


Q. 21. Can I add additional items to my order once it has been placed?

A: Yes, you can order more items separately within 24 hours of placing your order and those will be shipped together if not already shipped.


Q. 22. What are the other ways to place an order?

1: Managed Marketplace. You can do a direct checkout from the ‘Managed’ Marketplace. Alternatively, you can email us the order and we will set up a Purchase order for you.

2: Open Marketplace. Once negotiation is completed, we will create a customized order for you. We will take payments as per negotiated terms.


Q. 23. What is the refund policy?

A: We refund/replace product/s that are delivered with any defect.


Q. 24. Do resellers receive a discount on SouvNear’s products?

A: We sell only B2B so all the products are sold on wholesale price only. Larger the quantity, lower the price that you pay (prices are displayed with incremental quantity slabs on product pages)


Q. 25. Do these prices include or exclude taxes?

A: In the US – if you share the reseller certificate then no charges.

In the UK/EU we will charge VAT.

For other countries, the buyer is responsible for all custom duties and taxes.


If you have more questions, you can chat with us or send us an offline message from the chat window at the bottom right corner of any page on the site. You can also email us at care@souvnear.com

  21,200+  Handmade Products

  6700+ Buyers from  14 Countries

  3,10,000+  Orders Delivered